Samsung Electronics Co Ltd. (KRX:005930) of South Korea has issued a warning to their customers saying that the washing machines made by the company can explode. Recently, one such machine blew up on a woman from Georgia. The washing machines that may explode, according to the company’s revelation, were manufactured between March 2011 and April 2016.
CPSC Issues a Warning
CPSC or the Consumer Product Safety Commission has also issued a warning. However, it was learned that models that the company sold outside North America won’t explode. Samsung has issued an assurance about this. As a safety precaution, the electronics manufacturer has asked people to use a lower-speed delicate cycle when washing water-resistant and bulky materials. No incidents have happened in this cycle.
Names of the affected models have however not been disclosed. Rather, the company has asked their customers to enter serial numbers and find out whether they have the washing machines that can be affected.
Lawsuit Against Samsung
A lawsuit has been filed against the company for these exploding machines. The law firm stated that the explosions can cause damage or injury. Samsung is currently in talks with the US consumer watchdogs and has agreed to cooperate on all probes.
Samsung (KRX:005930) issued a statement, saying that, “We are in active discussions with the (Consumer Product Safety Commission) to address safety issues. In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage”.
However, the 32-year-old woman from Dallas in Georgia says that her washing machine actually blew up. “It was the loudest sound. It sounded like a bomb went off in my ear”, she says. Nuts and wires were everywhere. Its cover was on the floor.
Attorney Jason Lichtman says top-loading washing machines of the company have exploded on the very day when they were installed. Some others have exploded months or years after the purchase. So these machines are not at all dependable.
This is not the first time Samsung products have exploded. The batteries in Galaxy Note 7 smartphone have exploded too, forcing the Korean company to recall them from around the world. They had to ask people to return 2.5 million phones. That was quite an embarrassment as the Note is a flagship product of the company.
The issue has since been rectified. Samsung will be selling the Note 7 again from October 18 in South Korea and some European markets.